Sunday, November 19, 2017

Windows 10 Update Failure: Infineon TPM Professional package needs to be uninstalled

Today, I was installing a Windows 10 update called "Feature Update to Windows, version 1709". More than half way through, Windows popped up a message box saying that the "Infineon TPM Professional package" needed to be uninstalled for it to proceed. It had a button that said "Uninstall and Continue". But after I clicked on the button, it came back with another message box saying that the "Infineon TPM Professional package" had to be uninstalled manually. This message box had only a refresh button.

So I tried to uninstall the "Infineon TPM Professional package". In Windows Control Panel for uninstalling programs and features, there is not a single item that contained the word "Infineon". I also went into Windows Device Manager. I do not even have an "Infineon TPM" device.

I googled for a solution to this problem. Most results were not really related. One mentioned that he had to remove a folder from his desktop that contained an installer for the "Infineon TPM Professional package".

This did not sound very plausible. But After I searched my local hard drive for the word "Infineon", I did find an installer for the "Infineon TPM Professional package" in a folder on my desktop. It turned out that when I installed a Gigabyte motherboard, I copied the contents of a Gigabyte DVD onto my desktop, and I forgot to delete it.

So I removed the Gigabyte folder. Sure enough, after that,  the Windows 10 update "Feature Update to Windows, version 1709" was able to proceed to the end. Apparently the Microsoft updater was scanning the system drive for certain words, without verifying whether it was actually installed.




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13 comments:

  1. UnknownJanuary 3, 2018 at 11:11 AM

    thanks for the post, helped me out

    ReplyDelete
  2. UnknownJanuary 5, 2018 at 11:21 AM

    Thanks. This really helped me out.
    In my case it was in:

    C:\eSupport\eDriver\Software\TPM

    ReplyDelete
  3. Patrick LéautéJanuary 11, 2018 at 11:46 AM

    I spent a long time searching on the web, then i found that and it worked!

    ReplyDelete
  4. PetBragsFebruary 8, 2018 at 8:13 AM

    Love you, thanks! I've tried for 2 weeks on/off to make this happen, even purchased software that was supposed to remove, and it did not. All I did was remove a folder (C:\eSupport\eDriver\Software\TPM) similar to what you described, and it worked! Thanks again!

    ReplyDelete
  5. UnknownMarch 11, 2018 at 12:29 PM

    Thanks man, I spend lot of hours searching about this problem and you helped me! tysm

    ReplyDelete
  6. UnknownMarch 24, 2018 at 8:01 AM

    Works!!

    I removed the folder:

    C:\eSupport\eDriver\Software\TPM

    ReplyDelete
  7. catmumApril 24, 2018 at 11:34 AM

    Thank you! Mine is also under C:\eSupport\eDriver\Software\TPM
    Took me months to find the Infineon TPM.

    ReplyDelete
  8. UnknownMay 6, 2018 at 5:07 PM

    What??? I deleted the installation folder and it worked... ???????
    Thank You, I would have not guessed this...

    ReplyDelete
  9. digivonJuly 23, 2018 at 8:43 PM

    Man this is crazy! I found an Infineon driver folder that I had saved to my desktop and it was blocking Windows 10 1803 update. I deleted the folder and everything is awesome on my Panasonic Toughbook CF-31 Mk 3!!!!!!!!!

    ReplyDelete
  10. Ahmad ByagowiSeptember 9, 2020 at 8:32 AM

    it worked for me too. Thank you

    ReplyDelete
  11. UnknownSeptember 18, 2020 at 9:35 AM

    It helped me as well, I found this folder in my backup disc mounted as Z:\! After deleting it rest of update finished. Fujitsu E754. Thank You.

    ReplyDelete
  12. Jorge PBMarch 13, 2021 at 8:05 AM

    de mucha ayuda, viene en el DVD de Gigabyte, aunque no esta instalado, contiene el instalador de Infineon, comprimí (RAR) las carpetas de X32 y X64 problema solucionado, gracias.

    ReplyDelete

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